9 results found

1. Complete Group Hierarchy Path Placeholder for Email Notifications

   As an IT Infrastructure Manager managing a complex multi-site environment, I want email notifications to display the complete group hierarchy path so that I can immediately understand the exact location and business context of alerts without requiring additional system lookups.

   Desired Outcome/Acceptance Criteria
   Users should be able to use a new placeholder (e.g., %devicefullpath or %grouppath) in email notification templates
   The placeholder should resolve to display the complete group hierarchy path from probe to device
   Format should be: ProbeName > Group Level 1 > Group Level 2 > ... > Group Level N > DeviceName (IP)
   The feature should work across all notification methods that support placeholders
   Performance impact should be minimal as this information is already available in PRTG's object hierarchy

   As an IT Infrastructure Manager managing a complex multi-site environment, I want email notifications to display the complete group hierarchy path so that I can immediately understand the exact location and business context of alerts without requiring additional system lookups.

   Desired Outcome/Acceptance Criteria
   Users should be able to use a new placeholder (e.g., %devicefullpath or %grouppath) in email notification templates
   The placeholder should resolve to display the complete group hierarchy path from probe to device
   Format should be: ProbeName > Group Level 1 > Group Level 2 > ... > Group Level N > DeviceName (IP)
   The feature should work… more

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   Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
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   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

2. Differentiate the Sensor Down State from Error State

   As a Systems Engineer, I want PRTG to distinguish between Down status (when monitored services fail operational thresholds) and Error status (when sensors cannot capture data due to communication/protocol issues) so that I can configure separate notifications to alert operations teams about actual service failures while directing data acquisition problems to monitoring administrators.

   3 votes

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   Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

3. Get notified based on SLA status

   As a user who works with SLAs I want to get notified if my SLA has been breached.

   1 vote

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   Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

4. OAuth for PRTG SMTP E-Mail Delivery

   As a PRTG Network Administrator responsible for maintaining critical IT monitoring, I need PRTG to support OAuth 2.0 authentication for SMTP email notifications, so that we can continue receiving critical monitoring alerts after Microsoft retires Basic Authentication for SMTP AUTH in Exchange Online.

   Business Impact:
   Microsoft has announced the permanent removal of Basic Authentication for Client Submission (SMTP AUTH) in Exchange Online, with the retirement process beginning March 1, 2026, and completing by April 30, 2026. Without OAuth support in PRTG, our organization will lose all email notifications from our monitoring system, severely impacting our ability to respond to critical infrastructure issues.

   Currently, we've successfully migrated all our other applications to modern authentication methods, but PRTG remains the only application we cannot transition due to the lack of OAuth support for SMTP. This creates a significant security vulnerability and compliance risk in our environment.

   Implementation Requirements:
   - Support for Microsoft 365 OAuth 2.0 authentication for SMTP email delivery
   - Integration with Microsoft Azure application registration
   - Secure token management and refresh capabilities
   - Simple configuration interface in the PRTG notification delivery settings

   This feature is critical for our continued use of PRTG, as email notifications are essential to our monitoring workflow.

   As a PRTG Network Administrator responsible for maintaining critical IT monitoring, I need PRTG to support OAuth 2.0 authentication for SMTP email notifications, so that we can continue receiving critical monitoring alerts after Microsoft retires Basic Authentication for SMTP AUTH in Exchange Online.

   Business Impact:
   Microsoft has announced the permanent removal of Basic Authentication for Client Submission (SMTP AUTH) in Exchange Online, with the retirement process beginning March 1, 2026, and completing by April 30, 2026. Without OAuth support in PRTG, our organization will lose all email notifications from our monitoring system, severely impacting our ability to respond to critical… more

   3 votes

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   Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

5. Mute alerts during maintenance

   As an IT Administrator I would like to mute alarms during a maintenance window without pausing sensors so that I can ensure I am collecting as much data is possible without creating false positives.

   This is a feature which other tools have

   8 votes

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   Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

6. Secure Automation Workflows for PRTG Hosted Monitor

   As an IT Infrastructure Manager using PRTG Hosted Monitor, I want secure automation capabilities that can restart services and integrate with ITSM systems so that I can reduce manual intervention, minimize downtime, and maintain operational efficiency without compromising security.

   Scope & Priority: Which automation use case is most critical for your organization - service recovery, ITSM integration, or custom script execution?

   Security Requirements: What security constraints or compliance requirements must any automation solution adhere to in your hosted environment?

   Integration Needs: Which specific ITSM platforms (ServiceNow, Freshservice, PagerDuty, etc.) do you need to integrate with?

   Service Recovery: What types of services/applications do you most need automated restart capabilities for?

   Current Workarounds: Are you currently using any HTTP webhook-based automation, and how well does it meet your needs?

   Volume & Scale: How many automated actions do you anticipate triggering per day/week?

   Approval Workflow: Do you need approval mechanisms before automated actions are executed?

   Audit & Logging: What level of logging and audit trail is required for automated actions?

   As an IT Infrastructure Manager using PRTG Hosted Monitor, I want secure automation capabilities that can restart services and integrate with ITSM systems so that I can reduce manual intervention, minimize downtime, and maintain operational efficiency without compromising security.

   Scope & Priority: Which automation use case is most critical for your organization - service recovery, ITSM integration, or custom script execution?

   Security Requirements: What security constraints or compliance requirements must any automation solution adhere to in your hosted environment?

   Integration Needs: Which specific ITSM platforms (ServiceNow, Freshservice, PagerDuty, etc.) do you need to integrate with?

   Service Recovery: What types of… more

   2 votes

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   Under Review  ·  AdminLukas Cernohorsky (Admin, Paessler) responded

   Thanks for submitting your idea, to Paessler! We really appreciate you taking the time to share your feedback and help us improve our products.

   
   

   Your idea has been successfully received and is now in our review queue. Our team will carefully evaluate it, and we'll keep you updated on its status.

   
   

   In the meantime, feel free to share your idea with others to gather more support and comments. The more input we get, the better!

   
   

   Thanks again for your contribution.

   
   

   Best regards,

   The Paessler Product Team

7. Add Monthly Recurring Maintenance Schedule Option

   As a PRTG user, I want to create monthly recurring maintenance schedules for devices with scheduled reboots so that I can enable 24/7 push notifications without being woken up by false alarms during planned maintenance activities.

   5 votes

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   Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

8. System Information Variables for Notifications

   As a Network Administrator, I want system information discovered by PRTG (such as system contact, location, description, and hardware details) to be available as variables in notification templates so that I can include relevant system context in alerts without manually maintaining duplicate information, enabling faster incident response and more informative notifications.

   4 votes

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   Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

9. Enhanced HTTP Action Notifications: JSON/XML Support with Custom Headers

   As an IT Operations Engineer, I want to send PRTG notifications in JSON or XML format with custom HTTP headers so that I can directly integrate PRTG alerts with modern ITSM, incident management, and automation systems, eliminating manual steps and custom scripting.

   4 votes

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   Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team