12 results found
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Differentiate the Sensor Down State from Error State
As a Systems Engineer, I want PRTG to distinguish between Down status (when monitored services fail operational thresholds) and Error status (when sensors cannot capture data due to communication/protocol issues) so that I can configure separate notifications to alert operations teams about actual service failures while directing data acquisition problems to monitoring administrators.
29 votes -
Mute alerts during maintenance
As an IT Administrator I would like to mute alarms during a maintenance window without pausing sensors so that I can ensure I am collecting as much data is possible without creating false positives.
This is a feature which other tools have
31 votes -
Allow securely passing PRTG HTTP API credentials in Notification Template "Execute HTTP Action" section
As a Systems Engineer managing a mixed environment of always-on and intermittently connected devices, I want to use the "Parameters" field "Execute HTTP Action" section of Notification Templates with secure placeholders so that we can make a PRTG HTTP API call without having to put credentials in clear text.
3 votes -
Allow PRTG Administrators to Subscribe to Paessler Security Advisories Independently of License Ownership
As an IT Infrastructure Manager responsible for maintaining and securing my organization's PRTG installation,
I want to subscribe to receive Paessler security advisories and alerts for PRTG directly (regardless of whether I am the license holder),
so that I can respond promptly to vulnerabilities, apply patches, and maintain the security posture of my monitoring environment without depending on the license holder to forward critical security information.2 votes -
Add Monthly Recurring Maintenance Schedule Option
As a PRTG user, I want to create monthly recurring maintenance schedules for devices with scheduled reboots so that I can enable 24/7 push notifications without being woken up by false alarms during planned maintenance activities.
20 votes -
Multi-User Selection in Notification Templates
As a Systems Engineer, I want to select multiple individual users directly in the 'User' field of a notification template, so that I can target the right recipients per template without having to create and maintain a separate user group for each one.
Background:
I think it would be helpful if I could select multiple users in the “User” field within each notification template. I’d rather not have to create a separate user group for each notification template and maintain the users there, since we use different contact groups for each template. This feature would also be useful for SMS…1 vote -
Enhanced State Triggers for Acknowledged and Paused Sensor States
As an IT Operations Manager, I want configurable notification triggers for sensors in "Down (Acknowledged)" and "Paused" states so that I can maintain complete operational visibility and ensure downstream systems and teams are informed about all sensor state changes, even when issues are being managed.
Currently, state trigger has the options "When sensor state is Down/ Warning/ Unusual/ Down (Partial)/ Up/ Unknown...", but we need additional status trigger when a sensor enters "Paused" or "Down (acknowledged)" status. E.g. the systems following in the alarming process might need to know, the issue is still current (but acknowledged).
8 votes -
SYSLOG Receiver - Single Message Variables for Enhanced Email Subject Line Notifications
As a Systems Engineer or Network Engineer, I want single-message placeholder variables (%sysloglasterror, %sysloglastwarning) that work in email subject lines so that I can immediately identify critical syslog issues from my inbox or mobile device without opening emails, enabling faster incident response and problem resolution.
8 votes -
Text-Based Notification Filtering to Suppress Bulk Alerts by Response Message
As a Systems Engineer,
I want to define text-based filters (include/exclude) on notification triggers so that alerts matching a specific response message (e.g., "No response") are suppressed before delivery,
so that my IT team is not overwhelmed by bulk alert noise from known, recurring issues (such as widespread SNMP timeouts) and can focus on actionable, critical alerts.1 vote -
Enhanced HTTP Action Notifications: JSON/XML Support with Custom Headers
As an IT Operations Engineer, I want to send PRTG notifications in JSON or XML format with custom HTTP headers so that I can directly integrate PRTG alerts with modern ITSM, incident management, and automation systems, eliminating manual steps and custom scripting.
12 votes -
Complete Group Hierarchy Path Placeholder for Email Notifications
As an IT Infrastructure Manager managing a complex multi-site environment, I want email notifications to display the complete group hierarchy path so that I can immediately understand the exact location and business context of alerts without requiring additional system lookups.
Desired Outcome/Acceptance Criteria
Users should be able to use a new placeholder (e.g., %devicefullpath or %grouppath) in email notification templates
The placeholder should resolve to display the complete group hierarchy path from probe to device
Format should be: ProbeName > Group Level 1 > Group Level 2 > ... > Group Level N > DeviceName (IP)
The feature should work…6 votes -
BCC Field for Email Notifications
As an IT Operations Manager, I want to configure BCC recipients in PRTG email notifications so that I can send alerts to external systems and tracking mailboxes without exposing those addresses to other notification recipients, ensuring security and regulatory compliance.
Use case: we need to integrate PRTG with Jira using email BCC (not API). Jira’s email address must remain hidden from other recipients for security and compliance. Additionally, a copy of each alert must be sent silently to a tracking mailbox.
The goal is to send alerts to Jira via email (address hidden from users) and to archive notifications for…
4 votes
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