5 results found

1. Remote Probe Installation for PRTG Non-Admin Users

   As a PRTG Administrator, I want to be able to allow PRTG users in non-administrator groups the ability to download and install remote probes.

   We're an MSP with a wide variety of needs and technical staff, we've sought to develop PRTG groups in conjunction with SSO to better control access to our environment (admins, full control, read-only, etc.).

   During that process we discovered that only select users who are members of the 'Administrators' group - the same group with control over user accounts, groups, and setup settings - have the ability to download and install remote probes to set up a new client site.

   Unfortunately, in our case, this significantly limits who has the ability to set up new probes, and doesn't scale well to the technical staff who are very familiar with PRTG probes and sensors for their daily operations, but shouldn't have access to the internal settings of our PRTG environment.

   There should be a clear, selectable option, or PRTG pre-defined group, to allow other, non-administrator users and groups to set up remote probes.

   As a PRTG Administrator, I want to be able to allow PRTG users in non-administrator groups the ability to download and install remote probes.

   We're an MSP with a wide variety of needs and technical staff, we've sought to develop PRTG groups in conjunction with SSO to better control access to our environment (admins, full control, read-only, etc.).

   During that process we discovered that only select users who are members of the 'Administrators' group - the same group with control over user accounts, groups, and setup settings - have the ability to download and install remote probes to set up… more

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   Under Review  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Thanks for submitting your idea, to Paessler! We really appreciate you taking the time to share your feedback and help us improve our products.

   
   

   Your idea has been successfully received and is now in our review queue. Our team will carefully evaluate it, and we'll keep you updated on its status.

   
   

   In the meantime, feel free to share your idea with others to gather more support and comments. The more input we get, the better!

   
   

   Thanks again for your contribution.

   
   

   Best regards,

   The Paessler Product Team

2. Centralized Multi-User Licensing for PRTG MultiBoard

   As an IT Operations Manager, I want to deploy PRTG MultiBoard on a shared server with a single license that covers multiple users so that my team can access monitoring dashboards without individual license activation requirements, reducing administrative overhead and improving user access efficiency.

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   Under Review  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Thanks for submitting your idea, to Paessler! We really appreciate you taking the time to share your feedback and help us improve our products.

   
   

   Your idea has been successfully received and is now in our review queue. Our team will carefully evaluate it, and we'll keep you updated on its status.

   
   

   In the meantime, feel free to share your idea with others to gather more support and comments. The more input we get, the better!

   
   

   Thanks again for your contribution.

   
   

   Best regards,

   The Paessler Product Team

3. SLA Reporter: API for Automation

   As a System Integrator/DevOps Engineer, I want a REST API for SLA Reporter that provides programmatic access to key functions (e.g., report generation, SLA configuration), so that I can integrate SLA activities into existing workflows, automate routine tasks, and reduce manual effort.

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   Gathering Feedback  ·  AdminDavid Keil (Admin, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

4. SLA Reporter: Modern Authentication for Email Sending (OAuth2)

   As a IT administrator, I want SLA Reporter to support OAuth2-based email sending, so that I can securely integrate it with Microsoft 365 and Google Workspace without using legacy/basic authentication. Currently, SLA Reporter supports standard email sending, but does not support Modern Authentication (OAuth2).

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   Gathering Feedback  ·  AdminDavid Keil (Admin, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

5. Change from a license key concept to an account ID

   As a PRTG administrator I am confused that Paessler is still using license keys while the product is subscription based. This seems to be from a time when the product was perpetual. It is unclear if the product will stop working after the expiration of the key and if the user has still access. More visibility into the subscription would be handy or better yet link it to my userid where I can login and see my license status

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   Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team