18 results found
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ACME Certificate Auto-Renewal for PRTG Web Server
As an IT Infrastructure Manager, I want PRTG to automatically renew its web server SSL certificates using ACME protocols so that I can ensure continuous secure access to the monitoring system without manual intervention or risk of service disruption from expired certificates.
With the upcoming SSL certificate lifecycle changes requiring certificates with 47-day lifespans by March 2029, manual certificate renewal for the PRTG webserver will become impractical and operationally burdensome. The user needs an automated solution using ACME (Automatic Certificate Management Environment) to handle certificate renewals without manual intervention, ensuring continuous secure access to the PRTG web interface.
45 votes -
Granular Control for Maintenance Windows: "Full Pause" vs. "Trigger-Only Pause" (Suppress Notifications, Keep Polling)
As a Systems Engineer, I want the option to pause only notifications/triggers during a maintenance window while sensors continue polling and recording data, so that I have full data continuity during maintenance windows while completely preventing alarm fatigue for the operations team.
Description:
Currently, pausing an object halts all sensor checks completely. In many enterprise scenarios, engineers still want PRTG to gather performance data and display status checks during maintenance, but suppress active alerting/notifications.
Default Behavior: Full Object Pause (Standard behavior: stops polling and data collection).
New Option (Checkbox): "Pause Notifications / Triggers Only"
When checked, sensors continue polling, updating…4 votes -
Enhancements for One-Time Maintenance Windows: Annotations, Metadata Visibility & Manual Termination
As a Systems Engineer I want the following enhancements for one-time maintenance windows in PRTG:
Add a notes/comment field - an optional "Remarks" field where I can document the reason or context for the maintenance window
Status display with metadata - show the maintenance window status along with:
- The note/remark entered
- The duration of the maintenance window
- Which user created itAbility to manually end a maintenance window - allow me to stop/cancel an active one-time maintenance window before its scheduled end time
so that I can better document, communicate, and control planned maintenance activities - improving…
13 votes -
Public Holiday Awareness in PRTG Schedules
As a Systems Engineer responsible for configuring notification schedules for our on-call rotation, I want PRTG schedules to treat public holidays differently from regular weekdays (e.g., apply the weekend/on-call schedule on holidays), so that alerts are automatically routed to the on-call team on holidays without me manually adjusting schedules or maintenance windows for every holiday.
4 votes -
Maintenance Windows: Centralized Downtime Manager / Interactive Planner with Multi-Object & Recurring Scheduling
As an IT Infrastructure Manager, I want a unified view to plan and manage all maintenance windows across all objects — including multi-object and recurring schedules — so that I have organization-wide visibility and can coordinate maintenance without configuring each object individually.
Description:
Following the great design direction of the new GUI (such as centralized Device Template / Auto-Discovery management and Dependency management), Downtimes should also be managed from a unified view.
Dedicated Calendar / Matrix View: A central dashboard listing all upcoming, active, and past scheduled maintenance windows across all objects (Sensors, Devices, Groups, Probes).
Multi-Object Scheduling: Ability to…3 votes -
Maintenance Windows - Scheduling Future Downtimes
As a Systems Engineer, I want to schedule future maintenance windows in the new Web GUI by defining precise start and end dates/times, so that objects pause automatically during planned work without me having to pause them manually at the start of the window.
Description:
With the evolution of the new PRTG Web GUI and API v2, managing maintenance windows needs a modern overhaul. In the classic interface, users had basic scheduled downtime settings ("from... to..."). Currently, the new Web GUI only allows immediate pausing (either manually indefinitely or with pre-set durations like 5m, 30m, 1h), lacking future scheduling capabilities…3 votes -
Add and Edit Sensor Channels
As an IT Administrator I want to be able to add or delete channels of a sensor versus recreating the entire sensor so that I can avoid redoing work when there is a device change. For example if I were to add an SPF to a switch or router and would need to add a channel or remove a channel.
35 votes -
Role-Based Pause Policies: Control Who Can Pause and for How Long
As an IT Infrastructure Manager, I want to define per user group which pause options are available (e.g., time-limited only, no "Pause indefinitely") and to extend time-limited pause/resume rights to read-only users, so that no monitoring gap goes unnoticed and my team can manage planned downtime while following least-privilege principles.
Background:
Currently, users and administrators have the option to “Pause indefinitely” for sensors, devices, or groups. In our environment, this poses a risk, as paused objects can easily be forgotten and monitoring gaps may occur.
I have not been able to find any built-in feature in PRTG that would allow…12 votes -
Disable Auto-Updates for PRTG Desktop during Installation
As a Systems Engineer deploying PRTG Desktop to multiple clients via Microsoft Intune, I want to disable the auto-update feature machine-wide through a command-line flag during (silent) installation, so that all deployed installations comply with our internal patch approval process from first launch, without manual per-client or per-user configuration.
Background:
We are installing PRTG Desktop on multiple Clients using Microsoft Intune. Since we need to approve every patch seperately, we need to disable automatic updates. It would really help us to be able to set a flag during Installation so that the auto update feature is disabled from the beginning.1 vote -
Faster check for updates
As a PRTG administrator, I want the ability to check for available updates without immediately triggering a full installer download, so that I can quickly verify if a new version exists and better control when updates are downloaded and installed.
Currently, if an administrator clicks “Check for Latest Update and Download” in the PRTG UI, the system immediately downloads the full installer — even if the installed version is already up to date.
This behavior significantly increases the time required to simply verify if a new version is available. In environments where update timing is tightly controlled (e.g., only during…
22 votes -
Generate and Download Support Bundle from PRTG Web Interface
As a Systems Engineer managing a PRTG installation, I want to generate and download a comprehensive support bundle directly from the PRTG web interface, so that I can quickly provide Paessler Support with all necessary diagnostic information without needing direct server access, reducing my time-to-resolution and minimizing the back-and-forth of missing log files.
4 votes -
Recycle Bin for Deleted PRTG Objects
As a PRTG administrator, I want deleted sensors and devices to be temporarily stored in a recycle bin before permanent deletion so that I can quickly restore accidentally deleted monitoring objects and avoid data loss or monitoring gaps.
32 votes -
Self-service portal for PRTG Enterprise Monitor Offline Sublicenses
Using PRTG Enterprise Monitor in offline environments requires the creation of sublicenses which are tied to a certain sensor count. Currently these have to be requested from customer service (https://www.paessler.com/support/how-to/prtg-enterprise-monitor-offline).
It would be easier and faster if there was a self-service portal which allowed customers to create, edit and delete sublicenses on their own.
6 votes -
Pre-Update Certificate Validation for PRTG Auto-Update
As an IT Infrastructure Manager,
I want the PRTG auto-update process to automatically verify that the required code signing certificates are present and trusted on my system before downloading and attempting to install a new version,
so that updates do not fail silently or leave my PRTG services in a non-starting state due to an untrusted certificate chain.Background:
The auto-update should have a precursor "check the certificates" step instead of downloading an invalid installer or if we do install, the services won't start since the certificates are not within the trust store.
In the PRTG versions 104, 114 and…2 votes -
Exceptions for Proxy Settings
As an Systems Engineer managing PRTG in an enterprise environment with proxy requirements,
I want to configure proxy exceptions (bypass list) for specific IP addresses, DNS names, or subnets in PRTG's proxy settings,
So that local network connections (such as notification delivery to local SMS servers or HTTP requests to internal systems) bypass the proxy and route directly, improving reliability and reducing unnecessary proxy overhead while still routing internet-bound traffic through the proxy.Right now when you setup a proxy in the PRTG UI server settings, the proxy gets used for every connection made from the PRTG server. Which is…
3 votes -
Extend One-Time Maintenance Window to Include Dependency-Based Pausing
As a Network Administrator managing multiple devices in a hierarchical structure, I want child devices to be automatically paused when I schedule a maintenance window for their parent device, so that I don't receive false alarm notifications from dependent systems during planned maintenance activities.
14 votes -
Restrict TLS version for PRTG web server
As a security engineer I want to restrict PRTG web server access to TLS 1.3 only so that I can better secure my environment from exploits on TLS 1.2.
12 votes -
Access to Historical Syslog Data When Sensor Dependencies Cause Paused Status
As a Network Engineer troubleshooting network outages, I want to access historical syslog messages from a paused Syslog Receiver sensor so that I can analyze log entries that occurred before the dependency failure without having to manually resume the sensor and break the intended monitoring logic.
6 votes
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