Enhanced State Triggers for Acknowledged and Paused Sensor States
As an IT Operations Manager, I want configurable notification triggers for sensors in "Down (Acknowledged)" and "Paused" states so that I can maintain complete operational visibility and ensure downstream systems and teams are informed about all sensor state changes, even when issues are being managed.
Currently, state trigger has the options "When sensor state is Down/ Warning/ Unusual/ Down (Partial)/ Up/ Unknown...", but we need additional status trigger when a sensor enters "Paused" or "Down (acknowledged)" status. E.g. the systems following in the alarming process might need to know, the issue is still current (but acknowledged).
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Mark Relano commented
Yes, i need this also , for notification purposes.
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Mark Relano commented
Add down (acknowledged) in State trigger When Sensor state is down (acknowledged). need this for notification alert. this is not working using Add change trigger. I want a notification that someone ack the alert.