12 results found
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OAuth for PRTG SMTP E-Mail Delivery
As a PRTG Network Administrator responsible for maintaining critical IT monitoring, I need PRTG to support OAuth 2.0 authentication for SMTP email notifications, so that we can continue receiving critical monitoring alerts after Microsoft retires Basic Authentication for SMTP AUTH in Exchange Online.
Business Impact:
Microsoft has announced the permanent removal of Basic Authentication for Client Submission (SMTP AUTH) in Exchange Online, with the retirement process beginning March 1, 2026, and completing by April 30, 2026. Without OAuth support in PRTG, our organization will lose all email notifications from our monitoring system, severely impacting our ability to respond to critical…11 votesHi there,
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Mute alerts during maintenance
As an IT Administrator I would like to mute alarms during a maintenance window without pausing sensors so that I can ensure I am collecting as much data is possible without creating false positives.
This is a feature which other tools have
13 votesHi there,
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Differentiate the Sensor Down State from Error State
As a Systems Engineer, I want PRTG to distinguish between Down status (when monitored services fail operational thresholds) and Error status (when sensors cannot capture data due to communication/protocol issues) so that I can configure separate notifications to alert operations teams about actual service failures while directing data acquisition problems to monitoring administrators.
7 votesHi there,
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The Paessler Product Team
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Add Monthly Recurring Maintenance Schedule Option
As a PRTG user, I want to create monthly recurring maintenance schedules for devices with scheduled reboots so that I can enable 24/7 push notifications without being woken up by false alarms during planned maintenance activities.
9 votesHi there,
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Complete Group Hierarchy Path Placeholder for Email Notifications
As an IT Infrastructure Manager managing a complex multi-site environment, I want email notifications to display the complete group hierarchy path so that I can immediately understand the exact location and business context of alerts without requiring additional system lookups.
Desired Outcome/Acceptance Criteria
Users should be able to use a new placeholder (e.g., %devicefullpath or %grouppath) in email notification templates
The placeholder should resolve to display the complete group hierarchy path from probe to device
Format should be: ProbeName > Group Level 1 > Group Level 2 > ... > Group Level N > DeviceName (IP)
The feature should work…3 votesHi there,
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SYSLOG Receiver - Single Message Variables for Enhanced Email Subject Line Notifications
As a Systems Engineer or Network Engineer, I want single-message placeholder variables (%sysloglasterror, %sysloglastwarning) that work in email subject lines so that I can immediately identify critical syslog issues from my inbox or mobile device without opening emails, enabling faster incident response and problem resolution.
2 votesHi there,
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The Paessler Product Team
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Enhanced HTTP Action Notifications: JSON/XML Support with Custom Headers
As an IT Operations Engineer, I want to send PRTG notifications in JSON or XML format with custom HTTP headers so that I can directly integrate PRTG alerts with modern ITSM, incident management, and automation systems, eliminating manual steps and custom scripting.
5 votesHi there,
Great news! Your idea has been approved and moved to the next stage on Paessler.
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Thanks for your continued collaboration in making Paessler even better!
Best regards,
The Paessler Product Team
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System Information Variables for Notifications
As a Network Administrator, I want system information discovered by PRTG (such as system contact, location, description, and hardware details) to be available as variables in notification templates so that I can include relevant system context in alerts without manually maintaining duplicate information, enabling faster incident response and more informative notifications.
4 votesHi there,
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The Paessler Product Team
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Get notified based on SLA status
As a user who works with SLAs I want to get notified if my SLA has been breached.
2 votesHi there,
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Best regards,
The Paessler Product Team
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Advanced Cron-Style Scheduling for Maintenance Windows
As an IT Infrastructure Manager, I want to define maintenance windows using Unix cron syntax so that I can schedule complex recurring maintenance patterns (like "first Saturday of each month" or "last Sunday") without manually creating individual maintenance windows each time.
Note : This would be something we would deliver with the new notification system which is not yet on the roadmap
1 voteHi there,
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Get Notified and Track Discovery Changes
As a PRTG user, I want to be notified when a discovery job finishes and have a clear history of what was added, changed, or removed so I can act quickly and keep track of changes.
1 vote -
Smart Sensor State Classification: Distinguishing Service Performance from Monitoring Infrastructure Failures
As an IT Operations Manager, I want sensor Down states to clearly differentiate between service performance violations and monitoring infrastructure failures so that I can route performance alerts to my operations team while platform connectivity issues go directly to the infrastructure team, ensuring proper accountability and faster resolution times.
As a Systems Engineer, I want to receive only 'Down (Service)' sensor alerts where data was retrieved but thresholds were exceeded so that I focus on actionable service issues I can troubleshoot instead of being interrupted by network connectivity or PRTG platform problems that are outside my domain.
As an IT…
1 voteHi there,
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The more engagement your idea receives, the better its chances of being fully implemented.
Thanks for your continued collaboration in making Paessler even better!
Best regards,
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