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  1. 13 votes

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    Viswanathan Ramanathan supported this idea  · 
  2. 4 votes

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    Viswanathan Ramanathan supported this idea  · 
  3. 16 votes

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    Viswanathan Ramanathan supported this idea  · 
  4. 5 votes

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    Viswanathan Ramanathan supported this idea  · 
  5. 11 votes

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    Viswanathan Ramanathan supported this idea  · 
  6. 7 votes

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    Viswanathan Ramanathan supported this idea  · 
  7. 17 votes

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    Viswanathan Ramanathan supported this idea  · 
  8. 25 votes

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    Viswanathan Ramanathan supported this idea  · 
  9. 4 votes

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    Viswanathan Ramanathan supported this idea  · 
  10. 6 votes

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    Viswanathan Ramanathan supported this idea  · 
  11. 26 votes

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    Hi there,

    Exciting news! Your idea is now in progress! Our team has started working on bringing this feature/improvement to life.

    We're diligently developing and testing, and we'll keep you updated on our progress. We're excited about the positive impact this will have for Paessler users.

    Thanks for your patience and for helping us enhance our products.

    Best regards,

    The Paessler Product Team

    Viswanathan Ramanathan supported this idea  · 
  12. 8 votes

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    Viswanathan Ramanathan supported this idea  · 
  13. 8 votes

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    Viswanathan Ramanathan supported this idea  · 
  14. 20 votes

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    Viswanathan Ramanathan supported this idea  · 
  15. 29 votes

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    Viswanathan Ramanathan commented  · 

    I face this issue all the time, where sensors are down due to data fetching issues. The tickets that are created get assigned to the Operations Team, who then check the devices and report that everything is normal and close the ticket with an incorrect resolution. These tickets should ideally be assigned to the Tools Team who can then take necessary steps to rectify the error and resume proper monitoring. So treating “Down” and “Error” as different states in PRTG will help with:

    1. Faster triage
    2. Root-cause isolation
    3. Correct escalation
    4. SLA accuracy (Availability vs. Monitoring health)
    5. Cleaner dashboards & executive KPIs
    6. Better auto-remediation
    7. Noise reduction & alert deduplication
    8. Clean alerting
    9. Reliable reporting

    Viswanathan Ramanathan supported this idea  · 
  16. 31 votes

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    Viswanathan Ramanathan supported this idea  · 
  17. 3 votes

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    Viswanathan Ramanathan supported this idea  · 
  18. 13 votes

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    Viswanathan Ramanathan supported this idea  · 
  19. 17 votes

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    Viswanathan Ramanathan supported this idea  · 
  20. 5 votes

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    Viswanathan Ramanathan supported this idea  ·