Enhanced Logging and Transparency for PRTG Hosted Monitor
I would like PRTG Hosted Monitor to provide enhanced logging capabilities to support organizational security requirements and incident investigation:
• System Event Visibility: Access to system events and service status information to understand instance behavior and operational activities
• Access Audit Logs: Comprehensive logging of all access to the customer portal (app.my-prtg.com) and PRTG instances for security compliance and unauthorized access prevention
• Proactive Notifications: Automatic alerts when significant system events occur
This enhancement would help organizations meet their security compliance requirements while providing the transparency needed for effective monitoring operations.
JTC-i
shared this idea
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JTC-i
commented
For PRTG Hosted Monitor users, access to the logs within the “Logs” folder should be enabled, similar to the on-premises PPNM.
There was an incident in which the PRTG Hosted Monitor core service malfunctioned and automatically restarted. After recovery, we checked the logs accessible via the Web GUI but found no records from that period, which prevented us from investigating the situation.
If access to the logs is not possible, users should be notified about errors and their details.