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How can we better integrate with your 3rd party software? (ex: notifications to ticketing systems or paging systems)

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3 results found

  1. Multi-server dashboards in Grafana

    Create centralized dashboards integrating data from multiple PRTG instances using PRTG Data Exporter and Grafana.

    6 votes

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    1 comment  ·  Admin →
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    In Progress  ·  AdminLukas Cernohorsky (Admin, Paessler) responded

    Hi there,


    Exciting news! Your idea is now in progress! Our team has started working on bringing this feature/improvement to life.


    We're diligently developing and testing, and we'll keep you updated on our progress. We're excited about the positive impact this will have for Paessler users.


    Thanks for your patience and for helping us enhance our products.


    Best regards,

    The Paessler Product Team

  2. Native Integration with ITSM Platforms for MSPs

    As an MSP, I want PRTG to provide native, bidirectional integrations with leading ITSM platforms (ServiceNow, Jira Service Management, Freshservice, Zendesk, BMC Helix), so that I can automatically create, update, and synchronize incidents without relying on emails and custom scripts.

    Email-based notifications are outdated, and relying on complex scripts or API configurations is not practical for large-scale managed service operations.
    When alerts fail to create tickets, client trust is lost immediately.
    These integrations should automatically create and update incidents, synchronize device and asset data, and allow status updates to flow both ways without manual intervention.
    A user-friendly interface to manage…

    2 votes

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    0 comments  ·  Admin →
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    Gathering Feedback  ·  AdminIsidora Jeremic (Admin, Paessler) responded

    Hi there,


    Great news! Your idea has been approved and moved to the next stage on Paessler.


    Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.


    Here's how you can help:

    • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
    • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
    • Engage with comments: Respond to questions and suggestions from other users.


    The more engagement your idea receives, the better its chances of being fully implemented.


    Thanks for your continued collaboration in making Paessler even better!


    Best regards,

    The Paessler Product Team

  3. PRTG MCP (Model Context Protocol) Server for AI-Powered Workflows and Incident Management

    As an IT Operations Manager or Systems Engineer,
    I want to integrate AI capabilities with my PRTG monitoring system via an MCP server,
    so that I can automate incident analysis, get intelligent insights from monitoring data, create custom AI-powered workflows, and manage incidents through natural language interactions, ultimately reducing response times and improving operational efficiency.

    Please vote for this idea if you'd like to be in the early access and design for our MCP which is currently in the lab.

    This is more of a building block for those wishing to integrate their own LLMs to PRTG. Use cases include

    …

    1 vote

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    0 comments  ·  Admin →
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    Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

    Hi there,


    Great news! Your idea has been approved and moved to the next stage on Paessler.


    Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.


    Here's how you can help:

    • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
    • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
    • Engage with comments: Respond to questions and suggestions from other users.


    The more engagement your idea receives, the better its chances of being fully implemented.


    Thanks for your continued collaboration in making Paessler even better!


    Best regards,

    The Paessler Product Team

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