14 results found
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Graceful Auto-Update Handling for New Code Signing Certificates
The auto-update should have a precursor "check the certificates" step instead of downloading an invalid installer or if we do install, the services won't start since the certificates are not within the trust store.
In the PRTG versions 104, 114 and 118, the installer has different code signing certificates. This causes the auto-update to fail and not until it fails do you find that there is a new certificate chain to contend with.
1 vote -
Generate and Download Support Bundle from PRTG Web Interface
As a Systems Engineer managing a PRTG installation, I want to generate and download a comprehensive support bundle directly from the PRTG web interface, so that I can quickly provide Paessler Support with all necessary diagnostic information without needing direct server access, reducing my time-to-resolution and minimizing the back-and-forth of missing log files.
1 vote -
Enhancements for One-Time Maintenance Windows: Annotations, Metadata Visibility & Manual Termination
As a Systems Engineer I want the following enhancements for one-time maintenance windows in PRTG:
Add a notes/comment field - an optional "Remarks" field where I can document the reason or context for the maintenance window
Status display with metadata - show the maintenance window status along with:
- The note/remark entered
- The duration of the maintenance window
- Which user created itAbility to manually end a maintenance window - allow me to stop/cancel an active one-time maintenance window before its scheduled end time
so that I can better document, communicate, and control planned maintenance activities - improving…
6 votes -
Exceptions for Proxy Settings
As an Systems Engineer managing PRTG in an enterprise environment with proxy requirements,
I want to configure proxy exceptions (bypass list) for specific IP addresses, DNS names, or subnets in PRTG's proxy settings,
So that local network connections (such as notification delivery to local SMS servers or HTTP requests to internal systems) bypass the proxy and route directly, improving reliability and reducing unnecessary proxy overhead while still routing internet-bound traffic through the proxy.Right now when you setup a proxy in the PRTG UI server settings, the proxy gets used for every connection made from the PRTG server. Which is…
1 vote -
Ability to Disable “Pause Indefinitely” for All Users/Administrators
As an IT Manager, I want the ability to disable or restrict the "Pause Indefinitely" option for specific user groups or across the entire PRTG system
Currently, users and administrators have the option to “Pause indefinitely” for sensors, devices, or groups. In our environment, this poses a risk, as paused objects can easily be forgotten and monitoring gaps may occur.
I have not been able to find any built-in feature in PRTG that would allow us to disable or restrict the “Pause indefinitely” option globally or on a per-role basis.Requested Feature:
Please add the ability to disable or hide…3 votes -
Self-service portal for PRTG Enterprise Monitor Offline Sublicenses
Using PRTG Enterprise Monitor in offline environments requires the creation of sublicenses which are tied to a certain sensor count. Currently these have to be requested from customer service (https://www.paessler.com/support/how-to/prtg-enterprise-monitor-offline).
It would be easier and faster if there was a self-service portal which allowed customers to create, edit and delete sublicenses on their own.
3 votes -
ACME Certificate Auto-Renewal for PRTG Web Server
As an IT Infrastructure Manager, I want PRTG to automatically renew its web server SSL certificates using ACME protocols so that I can ensure continuous secure access to the monitoring system without manual intervention or risk of service disruption from expired certificates.
With the upcoming SSL certificate lifecycle changes requiring certificates with 47-day lifespans by March 2029, manual certificate renewal for the PRTG webserver will become impractical and operationally burdensome. The user needs an automated solution using ACME (Automatic Certificate Management Environment) to handle certificate renewals without manual intervention, ensuring continuous secure access to the PRTG web interface.
30 votes -
Access to Historical Syslog Data When Sensor Dependencies Cause Paused Status
As a Network Engineer troubleshooting network outages, I want to access historical syslog messages from a paused Syslog Receiver sensor so that I can analyze log entries that occurred before the dependency failure without having to manually resume the sensor and break the intended monitoring logic.
5 votes -
Faster check for updates
As a PRTG administrator, I want the ability to check for available updates without immediately triggering a full installer download, so that I can quickly verify if a new version exists and better control when updates are downloaded and installed.
Currently, if an administrator clicks “Check for Latest Update and Download” in the PRTG UI, the system immediately downloads the full installer — even if the installed version is already up to date.
This behavior significantly increases the time required to simply verify if a new version is available. In environments where update timing is tightly controlled (e.g., only during…
18 votes -
Add and Edit Sensor Channels
As an IT Administrator I want to be able to add or delete channels of a sensor versus recreating the entire sensor so that I can avoid redoing work when there is a device change. For example if I were to add an SPF to a switch or router and would need to add a channel or remove a channel.
24 votes -
Geographically Diverse Clusters
As an IT Admin user of the new database architecture I would like better resiliancy for disaster recovery including the ability to split my database across geographies so that I can better recover in case of a disaster.
5 votes -
Extend One-Time Maintenance Window to Include Dependency-Based Pausing
As a Network Administrator managing multiple devices in a hierarchical structure, I want child devices to be automatically paused when I schedule a maintenance window for their parent device, so that I don't receive false alarm notifications from dependent systems during planned maintenance activities.
9 votes -
Recycle Bin for Deleted PRTG Objects
As a PRTG administrator, I want deleted sensors and devices to be temporarily stored in a recycle bin before permanent deletion so that I can quickly restore accidentally deleted monitoring objects and avoid data loss or monitoring gaps.
26 votes -
Restrict TLS version for PRTG web server
As a security engineer I want to restrict PRTG web server access to TLS 1.3 only so that I can better secure my environment from exploits on TLS 1.2.
10 votes
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