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1. Secure Automation Workflows for PRTG Hosted Monitor

   As an IT Infrastructure Manager using PRTG Hosted Monitor, I want secure automation capabilities that can restart services and integrate with ITSM systems so that I can reduce manual intervention, minimize downtime, and maintain operational efficiency without compromising security.

   Scope & Priority: Which automation use case is most critical for your organization - service recovery, ITSM integration, or custom script execution?

   Security Requirements: What security constraints or compliance requirements must any automation solution adhere to in your hosted environment?

   Integration Needs: Which specific ITSM platforms (ServiceNow, Freshservice, PagerDuty, etc.) do you need to integrate with?

   Service Recovery: What types of services/applications do you most need automated restart capabilities for?

   Current Workarounds: Are you currently using any HTTP webhook-based automation, and how well does it meet your needs?

   Volume & Scale: How many automated actions do you anticipate triggering per day/week?

   Approval Workflow: Do you need approval mechanisms before automated actions are executed?

   Audit & Logging: What level of logging and audit trail is required for automated actions?

   As an IT Infrastructure Manager using PRTG Hosted Monitor, I want secure automation capabilities that can restart services and integrate with ITSM systems so that I can reduce manual intervention, minimize downtime, and maintain operational efficiency without compromising security.

   Scope & Priority: Which automation use case is most critical for your organization - service recovery, ITSM integration, or custom script execution?

   Security Requirements: What security constraints or compliance requirements must any automation solution adhere to in your hosted environment?

   Integration Needs: Which specific ITSM platforms (ServiceNow, Freshservice, PagerDuty, etc.) do you need to integrate with?

   Service Recovery: What types of… more

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   Under Review  ·  AdminLukas Cernohorsky (Admin, Paessler) responded

   Thanks for submitting your idea, to Paessler! We really appreciate you taking the time to share your feedback and help us improve our products.

   
   

   Your idea has been successfully received and is now in our review queue. Our team will carefully evaluate it, and we'll keep you updated on its status.

   
   

   In the meantime, feel free to share your idea with others to gather more support and comments. The more input we get, the better!

   
   

   Thanks again for your contribution.

   
   

   Best regards,

   The Paessler Product Team