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  1. As an IT Infrastructure Manager using PRTG Hosted Monitor, I want secure automation capabilities that can restart services and integrate with ITSM systems so that I can reduce manual intervention, minimize downtime, and maintain operational efficiency without compromising security.

    Scope & Priority: Which automation use case is most critical for your organization - service recovery, ITSM integration, or custom script execution?

    Security Requirements: What security constraints or compliance requirements must any automation solution adhere to in your hosted environment?

    Integration Needs: Which specific ITSM platforms (ServiceNow, Freshservice, PagerDuty, etc.) do you need to integrate with?

    Service Recovery: What types of…

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