3 results found

1. Improve Offline Activation Handling for PPEM Subscription Renewals

   === Summary ===
   Many of our PPEM (PRTG Enterprise Monitor) customers operate in offline environments without internet access. In such cases, subscription renewals require offline re-activation, but the current specification provides only a very short grace period. This poses a significant operational burden, especially for MSPs managing multiple PRTG instances.

   === Behavior in Offline Environments During Subscription Renewal ===
   • After the subscription renewal date, offline re-activation is required.
   • This re-activation cannot be performed before the renewal date.
   • Once the previous subscription period ends, a 3-day grace period begins, after which UI access becomes unavailable.
   • Although monitoring continues for approximately 40 days after UI lockout, lack of UI access means monitoring operations cannot be considered fully functional.

   === Limitations in Current Design ===
   • The 3-day grace period is too short, especially for MSP customers using PPEM.
   • MSPs often manage dozens of PRTG instances with limited staff, making it extremely difficult to complete all re-activations within 3 days.
   • If the grace period overlaps with weekends or public holidays, the effective working time is further reduced.
   • The activation key files for PPEM sub-licenses are provided by the Paessler service team, and delays due to time zone differences or response times can become critical.
   • While this issue does not affect online environments, most end users of our PPEM customers operate in offline environments.

   === Requests ===

   1.Extend the grace period for PPEM sub-license subscription renewals to at least one month.
   2.Alternatively, allow offline re-activation for the next subscription period once the renewal is confirmed (typically 3 months in advance).

   === Summary ===
   Many of our PPEM (PRTG Enterprise Monitor) customers operate in offline environments without internet access. In such cases, subscription renewals require offline re-activation, but the current specification provides only a very short grace period. This poses a significant operational burden, especially for MSPs managing multiple PRTG instances.

   === Behavior in Offline Environments During Subscription Renewal ===
   • After the subscription renewal date, offline re-activation is required.
   • This re-activation cannot be performed before the renewal date.
   • Once the previous subscription period ends, a 3-day grace period begins, after which UI access becomes unavailable.
   • Although monitoring… more

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   In Progress  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Hi there,

   
   

   Exciting news! Your idea is now in progress! Our team has started working on bringing this feature/improvement to life.

   
   

   We're diligently developing and testing, and we'll keep you updated on our progress. We're excited about the positive impact this will have for Paessler users.

   
   

   Thanks for your patience and for helping us enhance our products.

   
   

   Best regards,

   The Paessler Product Team

2. Dedicated Database Server for PRTG

   As an IT Infrastructure Manager, I want to configure PRTG with a dedicated database server so that I can achieve larger scaling and better performance for my monitoring environment.

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   In Progress  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Hi there,

   
   

   Exciting news! Your idea is now in progress! Our team has started working on bringing this feature/improvement to life.

   
   

   We're diligently developing and testing, and we'll keep you updated on our progress. We're excited about the positive impact this will have for Paessler users.

   
   

   Thanks for your patience and for helping us enhance our products.

   
   

   Best regards,

   The Paessler Product Team

3. Dedicated Web Server for PRTG

   As a PRTG system administrator, I want PRTG to have a separate dedicated web server, allowing us to balance the load of user access to PRTG away from the core server.

   3 votes

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   In Progress  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Hi there,

   
   

   Exciting news! Your idea is now in progress! Our team has started working on bringing this feature/improvement to life.

   
   

   We're diligently developing and testing, and we'll keep you updated on our progress. We're excited about the positive impact this will have for Paessler users.

   
   

   Thanks for your patience and for helping us enhance our products.

   
   

   Best regards,

   The Paessler Product Team