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How can we better integrate with your 3rd party software? (ex: notifications to ticketing systems or paging systems)

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2 results found

  1. Unique Event Identifier for Notification Templates and API Message Correlation

    As an IT Infrastructure Manager integrating PRTG with external monitoring platforms, ticketing systems, or SIEM solutions, I want a unique, persistent event identifier available both in notification templates (as a placeholder like %eventid% or %messageid%) and in the API messages endpoint (/api/table.json?content=messages), so that I can accurately track individual sensor event occurrences through their complete lifecycle (from Down/Warning to Up) across both real-time notifications and API synchronization calls, enabling proper event correlation, historical incident tracking, and automated closure of events in external systems.

    Use case described in the comment below.

    3 votes

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  2. Include PostgreSQL Configuration Best Practices in PRTG Data Exporter Documentation

    As an IT Infrastructure Manager using PRTG Data Exporter with PostgreSQL, I want recommended postgresql.conf configuration parameters included in the Data Exporter documentation so that I can optimize database performance without needing to contact support for basic tuning guidance.

    1 vote

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