Remote Probe Installation for PRTG Non-Admin Users
As a PRTG Administrator, I want to be able to allow PRTG users in non-administrator groups the ability to download and install remote probes.
We're an MSP with a wide variety of needs and technical staff, we've sought to develop PRTG groups in conjunction with SSO to better control access to our environment (admins, full control, read-only, etc.).
During that process we discovered that only select users who are members of the 'Administrators' group - the same group with control over user accounts, groups, and setup settings - have the ability to download and install remote probes to set up a new client site.
Unfortunately, in our case, this significantly limits who has the ability to set up new probes, and doesn't scale well to the technical staff who are very familiar with PRTG probes and sensors for their daily operations, but shouldn't have access to the internal settings of our PRTG environment.
There should be a clear, selectable option, or PRTG pre-defined group, to allow other, non-administrator users and groups to set up remote probes.
Andrew Korb
shared this idea
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Christoph Thole
commented
As a non-admin PRTG user/ system engineer, I want to be able to download and initiate the Probe Installer (including the new Access Key) without requiring administrator privileges, so that I can deploy probes more efficiently without depending on admin availability.
Currently, downloading and preparing the Probe Installer requires admin rights. While this is quick and easy for admins, it limits flexibility for non-admin users.