9 results found

1. Dedicated Database Server for PRTG

   As an IT Infrastructure Manager, I want to configure PRTG with a dedicated database server so that I can achieve larger scaling and better performance for my monitoring environment.

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   In Progress  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Hi there,

   
   

   Exciting news! Your idea is now in progress! Our team has started working on bringing this feature/improvement to life.

   
   

   We're diligently developing and testing, and we'll keep you updated on our progress. We're excited about the positive impact this will have for Paessler users.

   
   

   Thanks for your patience and for helping us enhance our products.

   
   

   Best regards,

   The Paessler Product Team

2. Network Configuration Manager (NCM) Module for PRTG - Device Configuration Management and Change Tracking

   As a Network Administrator/IT Infrastructure Manager, I want a Network Configuration Manager module integrated within PRTG that can automatically backup, track, and manage network device configurations, so that I can ensure configuration compliance, quickly identify unauthorized changes, maintain configuration history for rollback purposes, and reduce manual configuration management overhead while keeping all network management activities within a single platform.

   2 votes

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   Gathering Feedback  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

3. Dedicated Web Server for PRTG

   As a PRTG system administrator, I want PRTG to have a separate dedicated web server, allowing us to balance the load of user access to PRTG away from the core server.

   3 votes

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   In Progress  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Hi there,

   
   

   Exciting news! Your idea is now in progress! Our team has started working on bringing this feature/improvement to life.

   
   

   We're diligently developing and testing, and we'll keep you updated on our progress. We're excited about the positive impact this will have for Paessler users.

   
   

   Thanks for your patience and for helping us enhance our products.

   
   

   Best regards,

   The Paessler Product Team

4. Remote Probe Installation for PRTG Non-Admin Users

   As a PRTG Administrator, I want to be able to allow PRTG users in non-administrator groups the ability to download and install remote probes.

   We're an MSP with a wide variety of needs and technical staff, we've sought to develop PRTG groups in conjunction with SSO to better control access to our environment (admins, full control, read-only, etc.).

   During that process we discovered that only select users who are members of the 'Administrators' group - the same group with control over user accounts, groups, and setup settings - have the ability to download and install remote probes to set up a new client site.

   Unfortunately, in our case, this significantly limits who has the ability to set up new probes, and doesn't scale well to the technical staff who are very familiar with PRTG probes and sensors for their daily operations, but shouldn't have access to the internal settings of our PRTG environment.

   There should be a clear, selectable option, or PRTG pre-defined group, to allow other, non-administrator users and groups to set up remote probes.

   As a PRTG Administrator, I want to be able to allow PRTG users in non-administrator groups the ability to download and install remote probes.

   We're an MSP with a wide variety of needs and technical staff, we've sought to develop PRTG groups in conjunction with SSO to better control access to our environment (admins, full control, read-only, etc.).

   During that process we discovered that only select users who are members of the 'Administrators' group - the same group with control over user accounts, groups, and setup settings - have the ability to download and install remote probes to set up… more

   2 votes

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   Gathering Feedback  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

5. SLA Reporter: API for Automation

   As a System Integrator/DevOps Engineer, I want a REST API for SLA Reporter that provides programmatic access to key functions (e.g., report generation, SLA configuration), so that I can integrate SLA activities into existing workflows, automate routine tasks, and reduce manual effort.

   2 votes

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   Gathering Feedback  ·  AdminDavid Keil (Admin, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

6. Excel XLSX Report Export and Download

   As an IT Operations Manager, I want to generate and download reports in native Excel (.xlsx) format so that I can efficiently create executive dashboards and presentations without manually reformatting CSV data or losing Excel-specific formatting and functionality.

   1 vote

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   Under Review  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Thanks for submitting your idea, to Paessler! We really appreciate you taking the time to share your feedback and help us improve our products.

   
   

   Your idea has been successfully received and is now in our review queue. Our team will carefully evaluate it, and we'll keep you updated on its status.

   
   

   In the meantime, feel free to share your idea with others to gather more support and comments. The more input we get, the better!

   
   

   Thanks again for your contribution.

   
   

   Best regards,

   The Paessler Product Team

7. Improve Offline Activation Handling for PPEM Subscription Renewals

   === Summary ===
   Many of our PPEM (PRTG Enterprise Monitor) customers operate in offline environments without internet access. In such cases, subscription renewals require offline re-activation, but the current specification provides only a very short grace period. This poses a significant operational burden, especially for MSPs managing multiple PRTG instances.

   === Behavior in Offline Environments During Subscription Renewal ===
   • After the subscription renewal date, offline re-activation is required.
   • This re-activation cannot be performed before the renewal date.
   • Once the previous subscription period ends, a 3-day grace period begins, after which UI access becomes unavailable.
   • Although monitoring continues for approximately 40 days after UI lockout, lack of UI access means monitoring operations cannot be considered fully functional.

   === Limitations in Current Design ===
   • The 3-day grace period is too short, especially for MSP customers using PPEM.
   • MSPs often manage dozens of PRTG instances with limited staff, making it extremely difficult to complete all re-activations within 3 days.
   • If the grace period overlaps with weekends or public holidays, the effective working time is further reduced.
   • The activation key files for PPEM sub-licenses are provided by the Paessler service team, and delays due to time zone differences or response times can become critical.
   • While this issue does not affect online environments, most end users of our PPEM customers operate in offline environments.

   === Requests ===

   1.Extend the grace period for PPEM sub-license subscription renewals to at least one month.
   2.Alternatively, allow offline re-activation for the next subscription period once the renewal is confirmed (typically 3 months in advance).

   === Summary ===
   Many of our PPEM (PRTG Enterprise Monitor) customers operate in offline environments without internet access. In such cases, subscription renewals require offline re-activation, but the current specification provides only a very short grace period. This poses a significant operational burden, especially for MSPs managing multiple PRTG instances.

   === Behavior in Offline Environments During Subscription Renewal ===
   • After the subscription renewal date, offline re-activation is required.
   • This re-activation cannot be performed before the renewal date.
   • Once the previous subscription period ends, a 3-day grace period begins, after which UI access becomes unavailable.
   • Although monitoring… more

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   In Progress  ·  AdminIsidora Jeremic (Admin, Paessler) responded

   Hi there,

   
   

   Exciting news! Your idea is now in progress! Our team has started working on bringing this feature/improvement to life.

   
   

   We're diligently developing and testing, and we'll keep you updated on our progress. We're excited about the positive impact this will have for Paessler users.

   
   

   Thanks for your patience and for helping us enhance our products.

   
   

   Best regards,

   The Paessler Product Team

8. Change from a license key concept to an account ID

   As a PRTG administrator I am confused that Paessler is still using license keys while the product is subscription based. This seems to be from a time when the product was perpetual. It is unclear if the product will stop working after the expiration of the key and if the user has still access. More visibility into the subscription would be handy or better yet link it to my userid where I can login and see my license status

   4 votes

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   Gathering Feedback  ·  AdminJonah Kowall (SVP Product and Design, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team

9. SLA Reporter: Modern Authentication for Email Sending (OAuth2)

   As a IT administrator, I want SLA Reporter to support OAuth2-based email sending, so that I can securely integrate it with Microsoft 365 and Google Workspace without using legacy/basic authentication. Currently, SLA Reporter supports standard email sending, but does not support Modern Authentication (OAuth2).

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   Gathering Feedback  ·  AdminDavid Keil (Admin, Paessler) responded

   Hi there,

   
   

   Great news! Your idea has been approved and moved to the next stage on Paessler.

   
   

   Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.

   
   

   Here's how you can help:

   • Share your idea: Encourage other Paessler users to view, comment on, and vote for your idea.
   • Elaborate on your suggestion: Add more details, use cases, or examples to your idea description.
   • Engage with comments: Respond to questions and suggestions from other users.

   
   

   The more engagement your idea receives, the better its chances of being fully implemented.

   
   

   Thanks for your continued collaboration in making Paessler even better!

   
   

   Best regards,

   The Paessler Product Team