Native Integration with ITSM Platforms for MSPs
As an MSP, I want PRTG to provide native, bidirectional integrations with leading ITSM platforms (ServiceNow, Jira Service Management, Freshservice, Zendesk, BMC Helix), so that I can automatically create, update, and synchronize incidents without relying on emails and custom scripts.
Email-based notifications are outdated, and relying on complex scripts or API configurations is not practical for large-scale managed service operations.
When alerts fail to create tickets, client trust is lost immediately.
These integrations should automatically create and update incidents, synchronize device and asset data, and allow status updates to flow both ways without manual intervention.
A user-friendly interface to manage and monitor these integrations would eliminate the need for fragile custom setups.
Adding this functionality to PRTG would modernize alert handling, reduce operational risk, and strengthen trust between MSPs and their clients.
Sean O'Neill
shared this idea
Hi there,
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