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2 results found

  1. Inverted Sensor Status Logic ("Alert on Up")

    As a Network Engineer, I want to invert the status logic of a sensor (so that the default "Up" condition raises an alarm and the default "Down" condition is treated as normal), so that I can monitor interfaces, services, or resources whose expected state is the opposite of the sensor's built-in behavior.

    For example, an SNMP Traffic Sensor could be configured so that an interface coming Up triggers an alarm, while an interface going Down is considered the normal state.

    1 vote

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  2. Disable Acknowledge Alert

    In the GUI and in the HTML notification emails, there is an "Acknowledge Alert" which shifts the "Down" to "Down (Acknowledged)" this moves the state which then triggers the "leaving Down" trigger, but the sensor is still down.

    With the shift in state from "Down" the escalation settings are negated along with any other notification triggers set to trigger on "down" state after 10 minutes.
    Secondary, there is no notification trigger state for the "Down (Acknowledge)" so there is no way to have an escalate notification trigger.

    Additionally, each of the user groups have the "Ticket System Access" set to…

    2 votes

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