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  1. Persist Acknowledged Sensor Status After Server Restart

    26 votes

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    3 comments  ·  Notifications  ·  Admin →
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    In Progress  ·  AdminIsidora Jeremic (Admin, Paessler) responded

    Hi there,

    Exciting news! Your idea is now in progress! Our team has started working on bringing this feature/improvement to life.

    We're diligently developing and testing, and we'll keep you updated on our progress. We're excited about the positive impact this will have for Paessler users.

    Thanks for your patience and for helping us enhance our products.

    Best regards,

    The Paessler Product Team

    An error occurred while saving the comment
    support.nec commented  · 

    Reminder of the problem:
    After a PRTG server restart, all acknowledged alerts appear as new alerts and are no longer acknowledged.
    Once a sensor is acknowledged and either:
    - the PRTG server is restarted, or
    - the PRTG service is stopped and then restarted,
    this sensor is no longer acknowledged. This happens at least once a month and forces the customer to search through support tickets each time to see if the alarm had already been acknowledged before the restart. A product update would be ideal.

    Purpose of the product enhancement request:

    preserve the acknowledgment status after a restart;
    preserve the comment, author, and any acknowledgment due date;
    do not resend a notification if the incident is identical to one already acknowledged;
    restore the state after a restart without manual action;

    If some customers wish to maintain the current functionality, you should be able to create an option to allow this in your update.

    support.nec supported this idea  ·