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  1. Persist Acknowledged Sensor Status After Server Restart

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    Gathering Feedback  ·  3 comments  ·  Notifications  ·  Admin →
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    support.nec commented  · 

    Reminder of the problem:
    After a PRTG server restart, all acknowledged alerts appear as new alerts and are no longer acknowledged.
    Once a sensor is acknowledged and either:
    - the PRTG server is restarted, or
    - the PRTG service is stopped and then restarted,
    this sensor is no longer acknowledged. This happens at least once a month and forces the customer to search through support tickets each time to see if the alarm had already been acknowledged before the restart. A product update would be ideal.

    Purpose of the product enhancement request:

    preserve the acknowledgment status after a restart;
    preserve the comment, author, and any acknowledgment due date;
    do not resend a notification if the incident is identical to one already acknowledged;
    restore the state after a restart without manual action;

    If some customers wish to maintain the current functionality, you should be able to create an option to allow this in your update.

    support.nec supported this idea  ·