we are using PRTG externally via the Microsoft Entra Application Proxy.
In the browser, access works flawlessly with Pre-Authentication (Azure AD, MFA, Conditional Access).
However, the PRTG Mobile App fails in this scenario, as it currently only supports Basic Authentication – therefore, Entra Pre-Auth cannot be used.
This leaves enterprise customers with an unsatisfactory choice:
Enable Pre-Authentication → secure (Zero Trust, MFA, Conditional Access), but the mobile app becomes unusable.
Enable Passthrough → mobile app works, but without Azure AD security (no MFA, no CA compliance).
For many enterprise environments this is not acceptable, especially under Zero Trust, Compliance, and NIS2 requirements.
We kindly request that the PRTG Mobile App supports modern authentication standards such as OAuth2, SAML, or OpenID Connect in the future, making it compatible with Entra Pre-Authentication.
This would perfectly complement the proposed Cloud Tunnel/Proxy feature and finally allow secure, compliant mobile access without VPN.
Thank you for considering this enhancement for the roadmap.
Dear Paessler Team,
we are using PRTG externally via the Microsoft Entra Application Proxy.
In the browser, access works flawlessly with Pre-Authentication (Azure AD, MFA, Conditional Access).
However, the PRTG Mobile App fails in this scenario, as it currently only supports Basic Authentication – therefore, Entra Pre-Auth cannot be used.
This leaves enterprise customers with an unsatisfactory choice:
Enable Pre-Authentication → secure (Zero Trust, MFA, Conditional Access), but the mobile app becomes unusable.
Enable Passthrough → mobile app works, but without Azure AD security (no MFA, no CA compliance).
For many enterprise environments this is not acceptable, especially under Zero Trust, Compliance, and NIS2 requirements.
We kindly request that the PRTG Mobile App supports modern authentication standards such as OAuth2, SAML, or OpenID Connect in the future, making it compatible with Entra Pre-Authentication.
This would perfectly complement the proposed Cloud Tunnel/Proxy feature and finally allow secure, compliant mobile access without VPN.
Thank you for considering this enhancement for the roadmap.
Best regards,
Oliver