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  1. PRTG Cloud Tunnel/Proxy for Secure Mobile Access without VPN

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    1 comment  ·  Cloud and PRTG Hosted Monitor  ·  Admin →
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    Gathering Feedback  ·  AdminIsidora Jeremic (Admin, Paessler) responded

    Hi there,


    Great news! Your idea has been approved and moved to the next stage on Paessler.


    Before we can commit to developing this idea, we need more input from the community. Your idea has the potential to significantly impact our users, and getting broader feedback will help us understand its full scope and prioritize it effectively.


    Here's how you can help:

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    The more engagement your idea receives, the better its chances of being fully implemented.


    Thanks for your continued collaboration in making Paessler even better!


    Best regards,

    The Paessler Product Team

    An error occurred while saving the comment
    Oliver Starzacher commented  · 

    Dear Paessler Team,

    we are using PRTG externally via the Microsoft Entra Application Proxy.

    In the browser, access works flawlessly with Pre-Authentication (Azure AD, MFA, Conditional Access).
    However, the PRTG Mobile App fails in this scenario, as it currently only supports Basic Authentication – therefore, Entra Pre-Auth cannot be used.
    This leaves enterprise customers with an unsatisfactory choice:

    Enable Pre-Authentication → secure (Zero Trust, MFA, Conditional Access), but the mobile app becomes unusable.
    Enable Passthrough → mobile app works, but without Azure AD security (no MFA, no CA compliance).
    For many enterprise environments this is not acceptable, especially under Zero Trust, Compliance, and NIS2 requirements.

    We kindly request that the PRTG Mobile App supports modern authentication standards such as OAuth2, SAML, or OpenID Connect in the future, making it compatible with Entra Pre-Authentication.

    This would perfectly complement the proposed Cloud Tunnel/Proxy feature and finally allow secure, compliant mobile access without VPN.

    Thank you for considering this enhancement for the roadmap.

    Best regards,
    Oliver